Brand Building
Powerful brands resonate in the hearts and minds of the customer – both external and internal.
Impact Consulting partners with our client to create the right framework to implement a strong culture
which can bring a brand to life to create loyalty and long term benefits for our client.

Brand Building

Robyn and the Impact Consulting team have worked with companies and brands at various points of the brand building journey.  Whether it be to facilitate a leadership workshop to define the Vision and Values of a new brand to developing a complete strategy and design of a Service Culture program for any industry the Impact Consulting team has significant experience in bringing a brand to life through it’s human assets through facilitation of programs that engage participants and help them understand their role in bringing their company/brand vision and positioning to life.

  • Service Culture – Design and facilitation of tailored Service Culture program
  • Service Culture – Train the Trainer programs (where relevant)
  • Service Culture – Reinforcement Strategy and design of training and resources as required
  • IMPACT Academy – Online Brand Energy Module or as required modules can be developed to meet client needs

"She has a unique understanding of what is required to take an operational initiative and create an on brand experience for the customer."

Oliver Bonke
Senior Vice President Marketing, EAME Division, Starwood Hotels and Resorts